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Camille Stewart Gloster Camille Stewart Gloster

Shadow AI Is Already Inside Your Org. Here’s What to Do About It.

Welcome to the gray zone of innovation.

Shadow AI is what happens when employees use generative AI tools (ChatGPT, Claude, Copilot, Gemini, and others) without telling IT or leadership. Sometimes it's to save time, automate grunt work, or just move faster. But like its older cousin shadow IT, shadow AI comes with serious risks.

And it’s not just happening in the margins. It’s everywhere. According to recent surveys, more than 70% of knowledge workers say they use GenAI at work but fewer than 20% say their company has approved it.

If you’re a leader, that means your org likely has more AI use than you think and a lot less control than you need.

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